Shipping: The swarovski articles are made manually after ordering, therefore we use a delivery time of 2 to 10 days.the other items have a delivery time of 2 to 6 days if in stock. The shipment is done by Postnl and are free in the Netherlands.Outside the Netherlands I use a fixed price of € 4.50 per order.Returns: In the unlikely event that the item is not satisfactory, you can return it within 14 days if it is not worn and in its original packaging. If you want to return you send us an email to mkbosje@gmail.com with the reason and then you can send it back.If you have any questions, you can always call tel: 0031-624793979