"We recommend that you first make your complaints known to us by sending an email to mkbosje@gmail.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 It is also possible for EU consumers to report complaints through the European Commission's ODR platform, which can be found at http://ec.europa.eu/odr. pending, you are free to file your complaint via the European Union platform. "